General Terms and Conditions

We, Wing Hing Oil Co. Ltd. (“Wing Hing”), own and operate W PRO KITCHEN Online Shop https://wprokitchen.com (“eShop”), which provides an online shopping service via the Internet.

Use This eShop

These Terms and Conditions apply to https://wprokitchen.com eShop. Before confirming your online order, please read the Terms and Conditions, product introduction, ordering instructions, and the Returned Goods Terms and Conditions. If you confirm the order and make the payment, you will be deemed to have understood and agreed to the above content.

Product Information

1. Information and pictures (including energy labels) on this eShop are for reference only and may be different from the actual products. Appearance and details of products are subject to the actual products and current information provided by the source agents.
2. Product information and specifications are subject to change without notice. Customers are encouraged to check out the latest product information and specifications before purchase.

Product Ownership

1. Customers should settle the full amount of the products purchased or any outstanding balance before delivery takes place. If Customers have not paid the outstanding balance at the time of delivery, the Company reserves the right to forfeit the relevant deposit and recover the products.
2. The Company reserves the right to the product until Customer pays the full amount for the purchase of the product. Product liabilities will be deemed to have transferred to Customer at the same time as the product is delivered to the Customer.

Pricing and Payment Methods

1. Product prices featured on this eShop and on our physical shop may vary. Customers are encouraged to enquire before ordering.
2. Product prices displayed on this eShop shall in general be used to calculate pricing. The Company strives to ensure that all product prices displayed on this eShop are up-to-date; however, the Company reserves the right to change prices at any time without any prior notice.
3. This eShop uses a third-party payment platform for online transactions and payments. Subject to its terms and conditions, your credit card Information may be collected, processed or retained by the third-party payment platform. If you are connected to the third-party payment platform, any damage or loss arising out of or resulting from the use of such payment platform shall be borne by you or the third-party. The Company shall not be held responsible for the content or services provided by the third-party platform.
4. If problems with payment are encountered, please contact the third-party platform directly. Please read the terms and conditions and privacy policies of the third-party payment platform carefully before confirming your order. If you click to submit an order and/or payment, you will be deemed to agree to or abide by such terms and conditions and privacy policies.

Delivery Service

We use a third-party delivery service provider to facilitate deliveries. For details, please refer to Delivery Services.

Return Or Exchange

Under normal circumstances, Customers are may not replace products or cancel orders. Please refer to Returned Goods Terms and Conditions.

Intellectual Property

1. The intellectual properties (including but not limited to trademarks, pictures, text, design and typographies) used by the eShop or the Company are owned by the Company or any relevant owners. Prior to receiving authorization, no one shall use, disseminate, modify, reproduce, change such rights, or exploit such properties for commercial purposes.
2. The Company reserves the right of final interpretation of all contents, terms and conditions, privacy terms, and other texts issued by the Company. The Company reserves the right to correct, modify or amend these Terms and Conditions at any time.

Electronic Communications

1. When you browse the eShop or send an e-mail to us, you are contacting us electronically.
2. You agree to receive our messages electronically and we may contact you by email or by posting notifications on the eShop.
3. You agree that all agreements, notices, disclosures and other information provided to you electronically by the Company are in accordance with the statutory requirements that such communications must be in writing.
4. If and when this eShop can prove that messages in electronic form have been sent to you or notices posted on the eShop, it will be deemed that you have received such agreements, statements, disclosures and other information.

Disclaimer and Limits of Liability

1. You are responsible for the accuracy of the information you provide on this eShop.
2. You understand and agree that the use of this eShop is at your own risk. You assume all risks and responsibilities for your access to and the use of the eShop, including the risks of submitting your personal data.
3. The Company strives to make the product descriptions as accurate as possible. However, due to reality conditions, the Company cannot guarantee that product descriptions or other contents on this eShop will be wholly accurate, complete, reliable, up-to-date or error-free.
4. Under no circumstance shall the Company and/or any person connected to the eShop be liable to you, or any other person, for any direct, indirect, punitive, incidental, special, consequential, or any other damages arising out of the use of the eShop. This disclaimer shall include, but not limited to, loss of profits, loss of revenue, loss of business, loss of use, loss of data, or for delay or inability to use the eShop, failure to provide services, or failure to provide material, product or service obtained through the eShop, whether in contract, tort, negligence, strict liability or otherwise.
5. If due to force majeure or other uncontrollable factors, the eShop sales system would crash or cannot be used normally, resulting in the inability to complete online transactions or the loss of relevant information or records, the Company shell not be held liable. However, the Company shall do its best to assist in handling the aftermath as reasonable as possible, and strive to minimize the economic losses which Customers may suffer.
6. To the fullest extent permitted by applicable law, the Company provides the eShop and its related services on an “as is” and “as available” basis. The Company disclaims all warranties, express or implied. The Company does not warrant that the eShop and its services will meet your requirements, or that the Services are timely, uninterrupted, secure or error-free, or that any information, products, services or other content and materials contained in or provided through the eShop are free of viruses, errors or other harmful components that may interfere with or impair the operation of your equipment.
7. The company would arrange relevant delivery procedures according to the customer’s requirements. However, the responsibility and obligation of the Company would be limited to timely delivery and providing assistance to the Customer in the event of a logistics incident. The Company does not assume any additional compensation on top of the compensation provided by the logistics service to the Customer. All claim enquiries would be handled in accordance with the provisions of the logistics service. The Customer shall not claim any compensation before the whole logistics inquiry period ends. Customers are reminded to verify the delivery address and the telephone number of the consignee to avoid any delivery delay.
8. Customers must review the terms of this disclaimer. If you choose to continue to visit this eShop or our physical store, you agree to and accept the terms of these disclaimers. In the event of any dispute in the future, the decision of the Company shall be final.

Dispute Resolution

Any dispute between the Customer and the Company may be resolved in accordance with the agreement or relevant laws deemed by the parties at that time.

March 25, 2022