Privacy Policy

This Privacy Policy (“the Policy”) applies to all users who access, browse, login, download or use web sites, eShops, online sales platforms, Facebook pages, Instagram pages, mobile applications, or any other electronic media services (hereinafter collectively referred to as “Wing Hing Electronic Media Services”) owned and operated by Wing Hing Oil Company Limited (“Wing Hing”). By accessing, browsing, logging-in, downloading or using Wing Hing Electronic Media Services, you indicate your acceptance to this Policy, and the collection, use, access, retention, disclosure and processing of your personal data described in this Policy. If you do not accept this Policy, please stop accessing, browsing, logging in, downloading or using Wing Hing Electronic Media Services.

Wing Hing is committed to protect your personal privacy. Wing Hing will use and disclose your personal data in accordance with the provisions of this Policy. Wing Hing reserves the right to update or modify the contents of Wing Hing Electronic Media Services at any time, and can unilaterally modify this Policy without any prior notice. You should review this Policy regularly for any changes. Your continued use of Wing Hing Electronic Media Services constitutes your acceptance to be bound by any changes to the Policy. If there is any inconsistency between this Policy and other terms and conditions of use of Wing Hing, this Policy shall prevail.

Personal Data Collection Policy

When you become an LPG customer, a maintenance or engineering works customer or a retail sales customer of Wing Hing, or join a membership plan or customer reward program of Wing Hing, or enjoy any Wing Hing Electronic Media Services, it is necessary to voluntarily and from time to time provide Wing Hing with sufficient but not excessive personal data. If you are unable to provide or update your personal data to Wing Hing, Wing Hing may not be able to provide services to you.
You must notify Wing Hing of your latest personal data; and Wing Hing shall not be liable for any losses caused by your failure to notify the relevant changes.
Wing Hing shall take all reasonable and practicable steps to ensure that your personal data is protected against unauthorized or accidental access, processing, deletion or use, and to ensure that you may be informed of the types of personal data held and the main purposes for which it is held by Wing Hing.
Wing Hing complies with the responsibilities and requirements stipulated in the regulations, including the Personal Data (Privacy) Ordinance, for the policies and practices of collecting, using, storing, disclosing, transferring, protecting and accessing personal data.

Storage of Personal Data

The collected personal data will only be used for the purpose for which the relevant data was collected. Unless you request in writing to clear the personal data from the database, your personal data will be kept for a reasonable period of time necessary to use the data.

Types of Personal Data Collected

Wing Hing may request you to provide some or all of the following personal data:

Customer and consignee name, company name, address, building gate passcode, mobile phone and other contact phone numbers, preferences and requirements for related products and/or services, information about related transactions (including product and/or service details, order and transaction date and time, delivery information, payment amount and method), email address, Facebook account, Instagram account, and opinions on our products and/or services.

You agree that such information is provided to Wing Hing on a voluntary basis.

Use of Personal Data Collected

You agree and understand that any and all personal data supplied by you and collected by Wing Hing may be used for the following purposes:

Processing account applications; setting up new accounts and managing accounts;
For identity verification and records when applying to become a customer, user or member;
Daily management, operation and maintenance of customers, users, members, orders, payment processes, transaction receipts, or reward programs;
To provide you with regular information from us and our related organizations, including but not limited to, details of customers, users, membership or reward programs, latest service news, products, offers and joint promotion information;
To communicate with you;
Promotion and advertising of any products or services of Wing Hing, Wing Hing’s related companies, agents and contractors;
Sorting and analysis of your information (such as personal data, consumption records and preferential download records) in order for Wing Hing to understand your characteristics and purchase behavior so that you may be provided with services better meeting your needs, to execute your instructions and applications, and to handle inquiries and complaints;
Prevent fraud and abuse of Wing Hing’s services, and maintain data security;
Conduct customer, user, product and service surveys;
To design new services provided by Wing Hing or cooperative merchants, or to improve existing services;
Processing orders, payments (including directly deducting discounts from accounts or transferring payment instructions to relevant systems) and various service requests;
Processing and displaying your information when you use Wing Hing Electronic Media Services;
Any purpose that may be agreed between you and Wing Hing other than this Policy.

Data Sharing and Disclosure

Wing Hing may disclose and transfer your personal data to Wing Hing’s related companies, employees, managers, business partners, service providers, information technology providers, third-party payment gateway service providers, and any other persons whom Wing Hing has determined appropriate or necessary in order to provide products and/or services to you. Unless required by law, Wing Hing will not use, share or sell your personal data in a manner unrelated to the above purposes without your prior consent.

Wing Hing reserves the right to disclose any personal data held about you if compelled by a court or required by a governmental authority, or if Wing Hing decides it is necessary or expedient to comply with the law or to protect or preserve our rights or property right. Wing Hing also reserves the right to store and process the collected data to comply with accounting and tax rules and regulations.

Except as described herein, Wing Hing does not permit the sale or transfer of personally identifiable information to any third parties.

Direct Marketing

Wing Hing may use your information for the following direct marketing purposes (whether by mail, email, telephone, SMS, WhatsApp, Facebook Messenger or similar):

Regarding in-store activities, services, product updates, offers, promotions, cash coupons and coupons provided by Wing Hing;
Activities, services, latest product news, discounts, promotions, cash coupons and coupons provided by Wing Hing’s partners.

You may send an email to privacy@wslpg.com to request Wing Hing to stop using your personal data for direct marketing purposes. Wing Hing will not charge any fees and will stop using your personal data for direct marketing purposes within a reasonable period of time.

If you choose not to receive direct marketing information sent by Wing Hing, Wing Hing will still send you information about customers, users or members, and non-promotional information related to Wing Hing services, including but not limited to, account status, order status and messages, and administrative arrangements. You have the obligation and responsibility to receive and read such information.

Security of Personal Data

Wing Hing promises to protect your personal data, which can only be viewed by Wing Hing’s authorized personnel, and shall ensure that all authorized personnel abide by the strictest security and confidentiality standards. Although Wing Hing would work to the best of efforts to protect personal data collected, Wing Hing cannot guarantee that any such data will not be subject to hacking, interference or abuse, and if such incidents should occur, Wing Hing shall not be held liable for any loss or damage whatsoever as a result.

Use of Cookies

If you do not refuse to accept cookies, Wing Hing will configure and access cookies on your computer or electronic device in order to log in or use services or functions that rely on cookies. Wing Hing may use cookies to provide you with more comprehensive and personalized services (including advertising and promotion services). You have the right to choose to accept or refuse to accept cookies. You may refuse to accept cookies by modifying your browser settings. If you choose to refuse to accept cookies, you may be unable to log in or use services or functions that rely on cookies. This Policy applies to the relevant information obtained through cookies dispatched by Wing Hing. Wing Hing may use cookies on all Wing Hing Electronic Media Services, and allows third parties to place cookies on Electronic Media Services to monitor the effectiveness of advertisements or for other legal purposes.

Enquiry and Update of Personal Data

You have the right to:

Check whether Wing Hing holds any of your personal data;
Review any records of your personal data that are held by Wing Hing;
Revise any incorrect personal data;
Ascertain the policies and practices administered by Wing Hing from time to time with respect to personal data;
Request not to receive direct promotional materials from Wing Hing at any time.

If you want to make any of the above requests or have any inquiries about Wing Hing’s personal privacy statement, please send an email to privacy@wslpg.com. Wing Hing only accepts written requests. When you send an e-mail to Wing Hing, please indicate the type of inquiry, full name, company name (if any), contact phone number, email address or relevant transaction information, so that Wing Hing can confirm your identity. According to the relevant regulations, Wing Hing has the right to charge a reasonable processing fee for the request for access to personal data.

Minors

Wing Hing has no plan or intention to provide services or sell products to anyone under the age of 18 or obtain their personal data on any Wing Hing electronic media service platform. If you are under the age of 18, you should not provide any personal data on any Wing Hing electronic media service platform. Please contact your parents or guardians to order Wing Hing services or products on your behalf.

Language

In case of any inconsistency between the Chinese and English versions of this Policy, the Chinese version shall prevail.

10 April 2023